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Not reliably receiving all the channels you expect?

  • Use the Signal Search Map from www.rabbitears.info to check the distance you are from the TV transmission towers, then check our Antenna Selection recommendation following this table.
  • Indoor antenna:
    • A well designed indoor antenna will generally work up to 30 miles. An antenna claiming hundreds of miles range – no TV antenna can work at beyond-the-horizon distances due to the curvature of the Earth blocking the TV signal.
    • If the antenna requires power it means it has a built in amplifier. The HDHomeRun already has a built-in amplifier – using an antenna that also has a built-in amplifier can make reception worse and may result in fewer channels. We recommend replacing the antenna with a good quality non-amplified antenna. See the Antenna Selection table.
    • Use the Signal Search Map from www.rabbitears.info to check the direction of the TV transmission towers. Make sure the antenna is pointing in that direction. Ideally place the antenna in a window in that direction so the signal doesn’t have to go through walls.
  • Outdoor antenna:
    • An antenna claiming hundreds of miles range – no TV antenna can work at beyond-the-horizon distances due to the curvature of the Earth blocking the TV signal.
    • Try connecting the HDHomeRun directly to the antenna cable without going through any splitters or distribution amplifiers. If there is a mast-head amplifier the power injector must still be connected.
    • If you have multiple rooms with antenna outlets test in a different room.
  • LTE:
    • If there is a cell tower nearby operating in the 618+MHz LTE frequency band you may need a LTE filter. The LTE filter must pass up to 608MHz and block above 618MHz such as the Silicondust LPF-608M.
    • If you have a LTE filter or your antenna includes a LTE filter check the frequency specifications. A “695MHz” or “700MHz” filter is an older LTE filter that does not block the newer 618+MHz LTE band.
    • Silicondust support can confirm if LTE interference before buying a filter.
  • The HDHomeRun features a “send diagnostic information” feature that allows Silicondust support staff to see raw reception information in order to diagnose the problem.
    1. Launch the HDHomeRun app on your Android phone or iPhone.
    2. Go into the Settings menu (click DVR to exit Live TV, then the Settings menu is the gear icon at the top-right of the screen).
    3. Toggle “send diagnostic information”.
    4. Select Channels, Scan Channels.
    5. Send an email to support@silicondust.com including the Device ID of your HDHomeRun. Or during business hours we offer phone callback support: www.silicondust.com/contact/